BISTRE FARM SHOP

Privacy Policy

Bistre Farm Shop Ltd - Privacy and Cookies Policy

Definition of words and phrases used in this policy
The following words and phrases are used throughout this policy, for clarity when the words, "We", "Us" or "Our", are used We mean Bistre Farm Shop Limited trading as Bistre Farm Shop via the Website – www.bistre.co.uk When the words "You", "Your", “Customer” or “User” are used We mean the person or business using or buying “Products” from our “Website”

When We refer to, "Website", We mean www.bistre.co.uk which is the online store provided by Bistre Farm Shop Limited trading as Bistre Farm Shop. When We refer to “Products” We mean the Products that are available to buy from this Website.

About Bistre Farm Shop and your data

Bistre Farm Shop Ltd is registered under the companies act in England and Wales. Company Registration Number: 04725234. Our Registered office address is: Bistre Farm, Well Street, Buckley, Flintshire CH7 2PQ

During running its day to day business Bistre Farm Shop Ltd collects and holds information of a personal nature about Our customers, We take the handing your privacy very seriously. This Privacy and Cookies Policy explains how We collect, store and handle the personal data of Our customers and applies data obtained via this Website, telephone orders and written communication. Bistre Farm Shop Limited is referred to as the data controller and is responsible for controlling how data is used and processed.

What information do we collect?

We will explain the types of information that We obtain, how and why We obtain it, how We handle Your data and what Your rights and choices are regarding Your personal data.

Personal Identification data

We may collect Personal Identification data from You in various ways;

Shopping with Us on-line
Registering a Savings Card (Bistre Farm Shop Save & Spend Card)
Telephone orders placed with Us
Signing up to newsletters or promotions form Us
Contacting Us by email with orders, queries, etc.
Visiting Our physical shop and providing Your details.

The personal information data that We will collect is Your full name, billing and shipping addresses, email address, and telephone numbers.

You can visit Our Website anonymously as We will only collect personal information data from Users that voluntarily submit their information to Us. If Users choose not to provide their personal information data to Us, they will be unable to use the Website to order from Us or contact Us or participate in other Website related activities such as promotional offers.

How we Use Your Personal Identification Data

Under data protection law We require legal basis for using Your personal identification data and Your consent for doing so. By purchasing from Our Website, signing up to any email communications, newsletters or promotions that We offer, You are accepting Our Terms and Conditions and Our Privacy and Cookies Policy and consenting to the use by Us of Your personal identification data for the reasons listed below. If You do not accept either Our Terms and Conditions and/or Our Privacy and Cookies Policy then you should not use Our Website to place an order or sign up to receive any email communications, newsletters or promotions from Us.

We will use Your personal identification data as follows:

To accept any order that You may place via Our Website, via the telephone or in person at Our shop premises.
To take payment for any order that You may place via Our Website, via the telephone or in person at Our shop premises.
To be able to fulfil any order that You may have placed with Us and to arrange delivery of any order to Your specified delivery address.
Administration & Use of Your Bistre Farm Shop Savings Card
To confirm Your identity
To allow You to post links to Our Website and/or products on Social Media
To allow Us to contact you with any query or updates in relation to any order that You have placed with Us in order to maintain high levels of customer service.
To provide You with promotional offers
To provide You with marketing information
To ask You to participate in surveys
To help detect and prevent fraud or illegal activities and if required work with regulatory bodies, law authorities or other legitimate parties in doing the same.

Sharing Your Personal Information Data

We do not sell, trade, or rent Your personal identification data to any other party. We will share Your personal identification data under the following circumstances:

Delivery of Your order, we will provide only the information required to facilitate delivery of Your order with Our chosen courier service.
If required to do so by law, or in the interests of public safety
For Our protection – if required in order to protect our legal rights
In the event of a sale, merger or division of Our business

Non-personal Identification data

When visiting Our Website, Users non-personal data may be collected by Us. This data may include the following:

Your browser name
Information about your browsing activities on Our Website
Technical information about the type of device You uses to access Our Website, including make, model, operating system and IP address
Non personal data about Your purchases, such as, what You bought, when and where it was bought, type of payment used.

This information may be shared with Our Website developers, Google Analytics, Our payment service provider(s) (e.g. Dojo, Paypal), and any third party courier used by Us.

Our Website may use web browser cookies, Users may chose to set their browser to block cookies (disable), or to notify them when cookies are being used. If cookies are blocked (disabled) then some functionality of the Website may be lost and Users may not be able to use the Website properly. Cookies also provide anonymous information about how Our Website is used, We may use this information to see how You browse Our site and to see how We can make any improvements to the Website or it’s functionality. Cookies do not provide personal identification data so Your identity is not available from them but We may use Google Analytics to provide anonymous tracking of the Website usage and activity.

Protection of Your Personal Identification Data

Our Website uses secure server software in order to protect Your personal information when You place an order or access Your account, this data is encrypted before it is transferred to Our systems to avoid interception during the transfer process. We take the security of Your data very seriously and use the following procedures to protect it:

Access to Your personal information data is restricted to those members of Our team that require the information in the course of carrying out Our duties to You regarding fulfilment of orders, or in the course of customer service.
Access is restricted by physical security measures restricting access to where Our computer systems are located.
Password restricted access to the information for only those authorised to have access in the course of carrying out Our duties to You regarding fulfilment of orders, or in the course of customer service.
Use of computer data encryption and firewalls.
We do not transfer or store any of Your personal information data outside of the European Economic Union
We only keep Your data for as long as We actually need it to enable Us to fulfil Our duties as to why We acquired Your data in the first instance.

Children’s Online Privacy

Protecting the privacy of children is very important and no content of Our Website is designed to attract young children. We will not collect or retain the personal identification data of children that we know are under the age of 13.

Email, Newsletters & Promotions

If you sign up to our newsletters, marketing emails or promotions and decide that you no longer want to receive them from Us, then You can simply inform us that you no longer want to hear from Us by replying to the email with the word Unsubscribe, or email us at: info@bistrefarmshop.co.uk

Changes to this policy

We regularly review the way in which we handle Your information and as such We may change what data We collect, use and store. We may also change who We share it with. If We make any such changes (or other changes not listed) We will be required to make amendments to this policy in order to keep it up to date. The date that the policy was last reviewed is shown at the end of the policy, please ensure that you check and review this policy so that you are aware of any alterations.

Your data protection rights

Under data protection law, You have the following rights:

You have the right to ask Us for copies of Your personal information.
You have the right to ask Us to rectify information You think is inaccurate. You also have the right to ask us to complete information You think is incomplete.
You have the right to ask Us to erase Your personal information in certain circumstances.
You have the right to ask Us to restrict the processing of Your information in certain circumstances.
You have the the right to object to the processing of Your personal data in certain circumstances.
You have the right to ask that We transfer the information You gave us to another organisation, or to You, in certain circumstances.
You are not required to pay any charge for exercising Your rights. If you make a request, We have one month to respond to You.

If You wish to exercise any of these rights please contact Us using the details below.

Please contact Us at info@bistrefarmshop.co.uk or The Data Controller, Bistre Farm Shop Ltd, Bistre Farm, Well Street, Buckley, Flintshire CH7 2PQ. Telephone: 01244 550175

How to complain

If you feel that there is an issue with the way that We have handled Your data We would hope that in the first instance that You would contact Us using the contact details above in order to try and resolve the matter, if however You feel that We are unable to provide a satisfactory solution then You may take the matter up with the Information Commissioner’s Office (ICO) at the address shown below

You can also complain to the ICO if you are unhappy with how we have used your data.

www.ico.org.uk

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Updated: March 2023